Shipping & Return
- We aim to ship on the same business days or next day of your order.
- International orders are shipped by only DHL Express Worldwide
- For International buyers, Import duties, taxes, and charges are NOT included in the item price or shipping cost. These charges are the buyer's responsibility.Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
RETURNS AND EXCHANGES
Ordered products can be returned within 30 days following the shipping date. No return or exchange is accepted after the 30th day.
The products can only be returned or exchanged under the following conditions:
- if the color of the product is different than the one ordered
- if the product is different than description on the website
- if the bottle is not opened and if the resin is in the original bottle and package
If the above conditions are satisfied and you would like to return the product, first contact us through email@example.com and than point out the reason of return. If your return is accepted, you will be notified and the return process will be initiated.
While returning the product, it has to be in the original bottle and package.
During return process, shipping and insurance costs are on your responsability. The costs of original and return shipping are non-refundable.
When the product returned reaches, you will get a notification email concerning the return or exchange process following the inspection.
We only perform return process for the products bought through www.dragonresin.com
We cannot accept returns or exchanges for our resellers or any other online stores.You have to contact them for return process.
When a refund is approved, a credit will apply to your original method of payment. Refund may take 10 - 14 business days to reflect in your statement, before contacting Dragon Resin, please check with your bank, or payment service.